I explained to her that I already tried to complete a store pick up online and did not see an option and at the moment I currently do not have a phone to utilize. "But I would have to charge you full price versus the $100 discount." "Ok, can you process the information and just charge it to my account or I pay for the device over the phone." "Yes", she replied. I explained my situation and again was told that they did have a few phones in store available for me to purchase and pick up in the store. Finally, a customer service representative answered the phone. The phone that’s attached to the wall with a wire keeping you from walking away. So, I’m inside the store at this point using a display phone to call customer care.
They instructed me to call customer care. "Ok, so can you place the order for me?" "No," they replied, well I don’t have a device to use, how can I place an order, I need a phone today versus waiting. They did say I could choose the option to pick up in store. Explained my situation to the store workers and to my amazement I was told I could not upgrade my phone in store with the $100 discount, they would have to charge me the full price, (monthly payments). Instead of waiting I went into the Clinton store location. After searching I could not find any options to pay online and pick up in store, only delivery. I went to the web to upgrade my phone line and saw that there was an offer for $100 discount on any upgrades of the iPhone 11. While at work I damaged my phone so severely that it was not in working condition. At the moment I had two (2) lines zero balance on my account and both lines currently out of contract. I’ve been a customer of CSpire since 2015.
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